Triage
Review safety risk, product identity, records and the information provided.
Support Center
Clear support routes for product identification, warranty records, technical questions, battery care and safe charging.
Support Services
Choose the correct support route
Warranty
Understand coverage, exclusions, required records and the inspection process.
Learn moreProduct Registration
Submit product, serial, dealer and purchase details for applicable warranty records.
Learn moreWarranty Claim
Report a covered product issue with the required evidence and operating history.
Learn moreProduct Verification
Check whether a serial is listed and view separate seller and warranty indicators.
Learn moreTechnical Support
Submit model, symptom, label and installation details for the next support step.
Learn moreBattery Care
Review charging, inspection, storage and warning-sign guidance.
Learn moreBefore Contacting Support
Prepare the information that identifies the system
The fastest support response starts with accurate product and operating information. A general description such as “battery problem” is rarely enough to identify the cause.
Do not continue using or charging a product that is smoking, swelling, sparking, leaking, severely overheated, physically damaged or producing an unusual smell. Prioritize people and property safety and contact qualified assistance.
- Product model and serial number
- Invoice or purchase/dealer record
- Clear label and installation photos
- Vehicle/controller/charger details
- Timeline and exact symptoms
- Any recent repair, impact, water exposure or wiring change
Support Workflow
What happens after a request
Information Request
Ask for missing photos, labels, measurements, charger or vehicle details.
Guidance or Inspection
Provide the safe next step or arrange physical testing where required.
Decision
Explain the applicable repair, replacement, warranty or chargeable-service outcome.
Record
Update the support, registration or claim record where the process applies.
Talk to STH
Need technical help now?
Submit the product model, serial, symptoms and clear photos through the technical support page.
AFTER-SALES COMMITMENT
24-Month After-Sales Service
Subhanallah Trade House provides 24 months of after-delivery service support for eligible products. Our technical service team is supported by a Chinese engineer based in our office, helping us handle diagnosis, technical guidance and complex service cases with direct engineering support.
24 Months
Structured after-delivery service support under the applicable product and service terms.
Chinese Engineer
An engineer from China is based in our office to strengthen technical diagnosis and service quality.
Local Technical Team
Customers and dealers have a local route for service requests, technical checks and follow-up.
Recorded Service
Service requests can be tracked through the STH support process from issue intake to resolution.