Label Photo
Capture model, output voltage, current and safety information clearly.
Charger Models & Identification
Accurate label, connector and battery information prevents unsafe charger substitutions and speeds up replacement or support.
Identification
Record the complete charger—not only the plug
Photograph the complete charger, input/output label, model and serial, connector from multiple angles, cable condition and indicator area. Also provide the battery label and serial.
Do not remove, cover or rewrite labels. If the information is unreadable or the charger is damaged, stop using it until the model can be identified safely.
- Charger model and serial
- Input/output ratings
- Connector and polarity
- Battery model and serial
Send These Details
A complete identification request
Connector Photo
Show pin arrangement, keying and cable side from more than one angle.
Battery Details
Include the exact pack label and serial for compatibility review.
Fault Description
Explain indicators, timing, heat, sound and when the problem occurs.
Helpful Answers
Frequently Asked Questions
The connector fits. Is the charger compatible?
No. Connector fit does not confirm voltage, current, polarity, profile or communication.
Can one charger be shared between batteries?
Only when the supplier confirms that both exact battery models use the same approved charger specification.
What if the label is missing?
Do not guess. Provide the battery information, charger photographs and purchase records for review.
Talk to STH
Identify the correct replacement charger
Send the battery and original charger labels, serials, connector photographs and fault details.