Inspect
Check battery, charger, cables, outlet and surrounding area for damage, water or heat.
“64V” is a market or system designation—not a complete charger specification. Use the approved charger and instructions for the exact battery model.

Before Charging
Read the complete battery and charger labels. Chemistry, series configuration, full-charge voltage, charging current, connector, polarity and communication determine compatibility.
Do not choose a charger from the marketed system voltage or a physically matching plug alone.

Charging Workflow
Check battery, charger, cables, outlet and surrounding area for damage, water or heat.
Follow the approved order without forcing or adapting the connector.
Confirm normal model-specific indicators and keep ventilation clear.
Disconnect safely for unusual heat, smell, smoke, sound, sparking or repeated shutdown.
Do Not
The marketed “64V” name does not define the full-charge voltage.
Do not alter the BMS, charger, connector or protective devices.
Do not charge after swelling, flooding, impact, smoke, fire or suspected internal damage.
Keep the charger dry, uncovered and adequately ventilated.
Helpful Answers
The website cannot safely answer from “64V” alone. Use the charge voltage and current specified for the exact pack model.
Follow the model instructions and charging-environment requirements. Never leave damaged or abnormal equipment connected.
Possible causes include normal control, BMS protection, heat, supply, connector, cell or charger issues. Stop repeated attempts and request support.