SUBHANALLAH TRADE HOUSE
SUPPORT INFORMATION CHECKLIST

Prepare the following before requesting technical or warranty support:

- Your full name, phone number and district
- Product category and exact model
- Product serial number and readable label photograph
- Purchase date, dealer/seller name and invoice number
- Vehicle model and controller/motor details when relevant
- Original charger model and label photograph for battery/charging issues
- Clear photographs of the complete product and affected area
- A short video only when it can be recorded safely
- Description of what happened before the issue
- Exact symptoms, indicators, sounds, smell, heat or shutdown behavior
- Whether the product was impacted, flooded, modified, repaired or used with another charger
- Steps already attempted
- Current safety status and storage location

Do not continue testing a hot, swollen, smoking, sparking, flooded, burned or physically damaged lithium battery. Request safe handling instructions first.